Norse Subscriptions help

Change one subscription

Skip or move a delivery, change the rhythm, pause, or change the products on one subscription.

Updated 14 November 2026

This article helps you change one customer's subscription: its deliveries, rhythm, products and more. Open it from Subscriptions.

Find the subscription

1. Open Subscriptions. The list opens on Active, with tabs for Paused, Ended and All.
2. Search by customer, email, product or order number, or use Filter and sort.
3. Press a row to open the subscription.

The page shows the next deliveries, what comes in each, the value, the payments and the history.

Skip or move a delivery

1. Under Delivery plan, the next delivery has Skip, Move and Send now.
2. For a later date, press the … beside it and choose Skip this delivery or Move to another date.
3. When you move a delivery, choose the New date. Under What about the deliveries after it?, choose They stay where they are or They follow, in the same rhythm.
4. Press Move delivery. The customer is charged on the new date.

A skipped date shows Undo skip, which takes the skip back.

Send a delivery now

1. Press Send now beside the next delivery.
2. The window Send a delivery now? says roughly what the customer is charged.
3. Press Charge and send. The customer is charged and the order is created at once. The rhythm then continues from today.

Change the rhythm

1. Press Change rhythm at the top of Delivery plan.
2. In Change the rhythm, choose Every and the Unit, and if you like the Next delivery (optional). The new dates show before anything is saved.
3. If a skipped or moved date isn't in the new rhythm, the window lists it. Tick I understand they fall away.
4. Press Save rhythm.

Pause or resume

1. Press Pause subscription under the delivery plan.
2. Under How long, choose 1, 2, 3, 6 or 12 months, after which deliveries start again, or Until I resume it.
3. Press Pause.

To start it again before then, press Resume subscription, or Resume deliveries for a pause with an end date.

Change the products

1. Under Products, press the … beside a product and choose Change quantity or Replace product.
2. To add a product, press Add product at the top of the card. The window Add a product opens.
3. Press Choose product, then set Quantity and How often: Once, Every delivery, Every other delivery or Every third delivery.
4. For Once, choose Which delivery.
5. Press Add to delivery.

What is added to one delivery, or left out of the next one, is listed under the products with Remove.

More on the page

• Add a discount, under Value, gives a percentage off 1 to 12 coming orders, on top of existing discounts. Shipping isn't discounted.
• Copy sign-in link for the customer, under Customer, makes a link into this customer's subscriptions in the portal that works for 30 minutes. Share it with that customer only.
• The … at the top, More for this subscription, has Open in Shopify, Send welcome email again and Change delivery address.
• Undo last change shows at the top after a change.
• Cancel subscription is at the foot of the side column. The window Cancel this subscription? asks first. Shopify can't start a cancelled subscription again. Where you allow it, the customer can start again from the portal, which makes a new subscription.
• History lists every change and payment, the latest first, with who did it.

Good to know

• Every change shows the new dates before you save it. It is saved at once, and Shopify follows.
• When you change the address, Shopify is asked what shipping to the new address costs before anything is saved. The customer gets no email about a change you make. Changing addresses needs Shopify's approval of the app's access to customer data.
• Prepaid subscriptions can't be changed for one delivery, so you can't add to or leave something out of a single delivery on them.
• An active subscription whose date has passed without a charge says Due since and the date, with why when the page knows.
• If the result of a change couldn't be confirmed, further changes and charges on that subscription stop until you answer under Discount requests and change review. The customer can still pause or cancel.