Norse Subscriptions
Help center
Step-by-step help for selling subscriptions in your Shopify store. New to the app? Start with Get started. Looking for a quick answer? See the frequently asked questions.
Set up
- Get started with subscriptionsFrom install to subscription choices on your product page.
- Create a planHow often, at what discount, and for which products.
- Show subscriptions on product pagesThe widget above the buy buttons, its design and words.
- Turn on automatic charging and choose the charge timeWhen deliveries are charged, and how to pause it.
Sell more
- Prepaid plans and their shippingOne payment for several deliveries.
- Checkout links and QR codesA link straight to checkout, for posts, emails and packaging.
- Rewards: a gift and a routine discountThank subscribers who stay.
- Add-ons: the shelf and “Add to next delivery”Let subscribers add a product to their next box.
- Shipping for subscriptionsThe same as your store, free, or one flat price.
Run your subscriptions
- Change one subscriptionSkip, move, pause, or change products for one customer.
- Change many subscriptions at onceOne change for a selection, with a preview first.
- When a payment failsRetries, and the payments to follow up.
What your customers see
- Set up the customer portalWhat subscribers can change on their own.
- Cancellation, reasons and offersWhat customers are asked and offered before they cancel.
- Show subscriptions in customer accountsA Subscriptions page beside their orders.
- Customer emailsWhich emails go out, from whom, and in what words.
- Languages and your own wordsChange any word customers read.
Move and connect
- Move subscribers from Seal or a CSVBring existing subscribers over, with a dry run first.
- Integrations: Flow, Klaviyo, webhooks and API keysSend subscription events to the tools you use.
Your account
- Analytics: what the numbers meanRecurring revenue, who stays, and why customers leave.
- Norse plans: Free, Starter, Growth, ScaleWhat each plan includes, and how to change it.
- Answer customer data requestsDownload or erase a customer's data.
- Frequently asked questionsShort answers, with links to the full articles.
Questions and answers
- Does it work with my theme?
- Do I need Shopify Payments?
- Which countries and currencies does it work in?
- Where do I start after installing?
- Is anything charged while I set up?
- Can I try it with a test order first?
- Customers don't see the subscription choices. Why?
- Can each frequency have its own discount?
- Can I give a bigger discount at the start, or more over time?
- Can I sell a product only as a subscription?
- Do you support prepaid subscriptions?
- Can I require a minimum number of orders?
- Can I offer free shipping on subscriptions?
- Which discounts can I give besides the plan's?
- Can a starter kit turn into a refill?
- What happens when a product is sold out on the charge day?
- When is a delivery charged?
- What happens if a card fails?
- Can a customer be charged twice for one delivery?
- Can customers update their card?
- What if the bank wants the customer to confirm a payment?
- Can I stop all charging for a while?
- Can customers skip, pause or cancel themselves?
- Do customers need an account or a password?
- How does cancelling work, and does it meet the rules in Norway and the EU?
- What about Germany and § 312k?
- Can I stop customers cancelling in the portal?
- Can customers change their delivery address?
- Can customers manage subscriptions in their Shopify account?
- Can customers add an extra product to a delivery?
- Which emails do customers get?
- Which address do the emails come from?
- Can I turn off the cancellation confirmation?
- Which languages does the app speak?
- Can I change the words customers read?
- Can I move my subscribers from Seal?
- What about Recharge, Appstle, Bold or a spreadsheet?
- Do customers' saved cards come with them?
- Does it work with Klaviyo and Shopify Flow?
- Can I connect my own systems or Zapier?
- What does the Free plan include?
- What are the limits on each plan?
- Is there a trial?
- What happens if I go over my plan's limit?
- What happens if I move to a smaller plan?
- What data does the app keep, and how do I handle GDPR requests?
- What happens if I uninstall?
- How do I get help?